Odd96 Privacy Policy — Your Data Is Safe With Us

Odd96 (odd96.best) takes the privacy of its users seriously. This Privacy Policy explains what information Odd96 collects from you, how it is used, and what measures are in place to keep your data secure.

This policy applies to the Odd96 website, mobile app, and all related services. By registering with Odd96 or using any of our services, you agree to this Privacy Policy.

This policy was not written for lawyers — it was written for you. We have explained everything as clearly and plainly as possible. If any part is unclear, feel free to ask our Support team.

Odd96 collects two types of information — what you provide directly and what is gathered automatically as you use the platform.

Information you provide directly:

• Registration Details: Name, mobile number, email address, date of birth
• KYC Information: Copy of national ID or passport, selfie
• Payment Information: Mobile banking numbers (bKash, Nagad, Rocket) — card numbers and bank account details are never stored.
• Contact information: Messages & Complaints Sent to Support

Automatically Collected Data:

• Device Information: IP address, device type, operating system, browser
• Usage Information: Which games you played, how long you played, and which pages you visited
• Transaction Information: Deposit, withdrawal, and betting history
• Log information: Login and logout times, session data

Odd96 collects information through several methods. Each method has a specific purpose, and we only collect what is necessary.

• Registration Form: Directly from you at the time of account creation.
• KYC process: Via document upload for identity verification purposes.
• Transaction tracking: Via a secure connection with the payment gateway.
• Cookies & tracking pixels: To understand activity across the website.
• Support chat: What you share when reaching out for support.
• Mobile App: From your device while using the app.

The Odd96 mobile app does not collect location data or access your contact list. Camera access may be requested solely for taking photos of KYC documents, and only with your permission.

Odd96 uses the data it collects only for specific, legitimate purposes. Every piece of information is held for a reason — nothing is kept on the off chance it might be useful someday.

• Service Delivery: Account management, payment processing, and providing access to games.
• Identity verification: To complete KYC verification and prevent fraud.
• Security: Detecting suspicious activity and keeping accounts secure.
• Support: To provide you with the right assistance when you need it.
• Personalisation: Suggesting games and offers tailored to your preferences.
• Legal obligations: Retaining data as required to comply with applicable laws.
• Platform Improvement: Analysing user behaviour to improve our services.

Odd96 does not sell your data to third parties. However, limited information may be shared with trusted partners where necessary to deliver specific services.

• Payment Providers: Necessary information is shared with mobile banking services such as bKash and Nagad to process transactions.
• Game providers: Gameplay data is shared with game providers such as Evolution and Pragmatic Play solely for the purpose of operating the games.
• KYC Service: For document verification with specialist identity verification providers.
• Legal Authorities: Information may be disclosed in accordance with the law in response to a valid court order or a legitimate request from an investigative authority.
• Technology partners: Cloud storage and server service providers — they store your data but do not have access to its contents.

Every third-party partner is contractually bound to uphold privacy standards equivalent to those of Odd96. They may not use your data for any purpose beyond what Odd96 has authorised.

Odd96 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some Odd96 features to stop working properly. Contact support for help with cookie management.

Odd96 does not keep your data indefinitely. Each type of information has a defined retention period.

• Account Information: For the duration your account is active and for 5 years after closure — as required by legal obligations.
• Transaction Records: 7 years from the date of the last transaction — in accordance with financial regulatory requirements.
• KYC Documents: 5 years after account closure — for fraud prevention and legal compliance.
• Support chat: Up to 2 years after last contact.
• Session Logs: 90 days — retained for security investigation purposes.
• Marketing information: Deleted immediately upon cancellation of your subscription.

Once the retention period expires, Odd96 deletes or anonymises your data — automatically or manually — so that you can no longer be identified.

Odd96 uses industry-leading security technology to protect your data — not just a single layer of protection, but multiple layers working together.

• Transmission Security: All data transmitted between your browser and Odd96's servers is encrypted using TLS 1.3.
• Storage security: Personal data on our servers is stored with 256-bit AES encryption.
• Access Controls: Role-Based Access Control — each staff member can only access the data required for their specific role.
• Regular Audits: Third-party penetration testing and vulnerability assessments conducted at least twice a year.
• Data Backup: Regular encrypted backups stored in secure locations.
• 24/7 monitoring: 24/7 security monitoring — unusual activity is detected immediately.

Security goes beyond technology — all Odd96 staff receive regular data protection training and are fully aware of proper data-handling procedures.

You have a number of important rights over your personal data on Odd96. These rights are free to exercise and carry no negative consequences.

• Right to Know: You can request to see what personal information Odd96 holds about you.
• Right to rectification: You can request corrections to any inaccurate information.
• Right to Erasure: Under certain conditions, you can request that your data be deleted.
• Right to Portability: You can request a copy of your data in a specified format.
• Right to object: You can object to your data being used for specific purposes.
• Right to Withdraw Consent: You can withdraw any previously given consent for marketing communications or optional data collection.

To exercise any of these rights, email support@odd96.best or let us know via live chat. Requests are typically resolved within 30 days. If we are required to retain certain data due to legal obligations, we will clearly inform you of this.

Odd96 does not knowingly collect any information from users under the age of 18. If someone registers using a false age, this constitutes a violation of our Terms and Conditions.

If a parent or guardian discovers that their child has registered on Odd96, please email support@odd96.best immediately. We will close the account and delete any information collected.

Odd96 may update this Privacy Policy from time to time — due to changes in law, new technology, or updates to our services. The date of each update appears at the top of the page under "Last Updated".

For significant changes, you will be notified by email or in-app notification at least 14 days before they take effect. Minor edits or clarifications in wording may not require a separate notice.

Continued use of Odd96 after any changes take effect will be considered your acceptance of the updated policy. If you do not agree with the new policy, please contact Support to close your account.

For any privacy-related questions, concerns, or rights requests, reach out to Odd96 directly.

• Email: support@odd96.best — privacy-related requests are resolved within 30 days.
• Live chat: Available 24/7 on the odd96.best website or app.
• Language: Support in Bengali is fully available.

If Odd96 is unable to resolve your complaint to your satisfaction, you may escalate it to the relevant data protection authority or consumer rights body in Bangladesh.